Returns, Warranty & Complaints Procedure

1. Purpose
This policy ensures that all customers of Class Cars Direct Ltd receive fair, transparent, and professional service regarding vehicle returns, repairs, warranties, and complaints.
It complies with the Consumer Rights Act 2015, Consumer Protection from Unfair Trading Regulations 2008, and includes a 3-Month Autoguard Warranty, with extended Autoguard warranty options available for additional reassurance and after-sales support. https://www.autoguardwarranties.com/

2. Customer Rights Under the Consumer Rights Act 2015
Customers purchasing a vehicle from Class Cars Direct Ltd are entitled to the following statutory rights:
• 30-Day Right to Reject
If a fault occurs within 30 days of purchase that was present at the time of sale, the customer is entitled to a full refund.
The vehicle must be returned, and the refund will be processed within 14 days of acceptance of the return.
• Right to Repair or Replacement (after 30 days)
If a fault develops after 30 days but within six months, we will inspect the vehicle and, where appropriate, offer a repair or replacement at no cost to the customer.
If the fault cannot be repaired, the customer may request a partial refund (reflecting fair use).
• 6-Month Presumption
Any fault occurring within six months of purchase is presumed to have been present at the time of sale unless we can prove otherwise.
• After 6 Months
Customers must show that the fault existed at the time of sale. Repairs or goodwill assistance may still be offered at our discretion.

3. 3-Month Autoguard Warranty (Standard Warranty)
In addition to statutory rights, all retail vehicles supplied by Class Cars Direct Ltd come with a 3-Month Autoguard Warranty, covering major mechanical and electrical components. https://www.autoguardwarranties.com/
Claims Procedure:

1. Report the issue immediately by phone or email.
2. The vehicle must be brought to our premises or an Autoguard-approved repairer.
3. Autoguard will assess whether the repair is covered under warranty.
4. Approved repairs will be completed at no cost to the customer.

This warranty runs for 3 months from the date of purchase,

4. Extended Warranty Options with Autoguard - https://www.autoguardwarranties.com/
Customers may optionally upgrade to extended Autoguard Warranty packages for longer-term protection.
These upgrades can offer enhanced component cover, nationwide breakdown recovery, smart repair and additional benefits.
Please ask for pricing and available cover levels.

5. Returns Procedure
1. Contact Us:
Customers should contact us as soon as possible to report any issue.

• Email: classcarsdirect@yahoo.com
• Phone: 07593 960127
• Address: Unit 2, Old Brick Works Lane, Chesterfield, S41 7JD

2. Provide Details:
Include the vehicle registration, date of purchase, and a description of the issue, with any supporting evidence (e.g. photos or mechanic report).
3. Inspection:
We will arrange an inspection at our premises or by an approved independent assessor.
No third-party work should be carried out without our written consent.
4. Resolution:
Depending on the findings, we will offer a repair, replacement, or refund in line with the Consumer Rights Act 2015 and Autoguard warranty terms.
Customers will receive written confirmation within 5 working days of the inspection.

6. Complaints Procedure
1. Submit a Complaint:

• Email: classcarsdirect@yahoo.com
• Post: Unit 2, Old Brick Works Lane, Chesterfield, S41 7JD

2. Acknowledgement:
We will acknowledge all complaints within 3 working days.
3. Investigation:
Your complaint will be reviewed by management and any relevant staff or technicians.
4. Response:
A written response will be issued within 10 working days.
If additional time is required, we will explain why and provide a revised timeframe.
5. If You’re Not Satisfied:
You may escalate the matter to an ADR (Alternative Dispute Resolution) body, such as:
• The Motor Ombudsman — www.themotorombudsman.org
• Citizens Advice Consumer Service — 0808 223 1133

7. General Notes
• Applies to retail customers only (not trade sales).
• Refunds are issued via the original payment method.
• Vehicles must be returned in the same condition as sold, allowing for fair wear and tear.
• All vehicles are supplied with a valid MOT, pre-delivery inspection, and valet.
• Warranty does not affect your statutory rights.

8. Policy Review
This policy is reviewed annually or when legislation changes.
Last reviewed: 09/12/2025